INFRASTRUCTURE MANAGED SERVICES

Outsourced IT can simultaneously increase service levels and lower your overall costs. We will give overburdened teams relief and bring expertise when you are lacking skills in-house.

We can provide highly tailored managed services to our customers to supplement their internal IT support resources and skills to meet the demanding SLAs required by their business. These range from our 24*7*365 NOC and SOC teams to monitor the health, performance and security status of networks and systems, helpdesk support for specific applications or business functions, and other tailored services augmenting specific skill sets upon users’ requirement.

Furthermore, our managed services can extend to support hybrid cloud and even multiple cloud environments easing our customers’ efforts to administer the provisioning, performance management and overall management of such complex computing environment.

By leveraging our services, you can ameliorate the burden of the infrastructure and labour by transferring it to our trusted, flexible and reliable technology specialists.

Maximize System Value and Simplify Resource Planning

Proactive analysis, Preventive maintenance and timely updates will extend the life of your system and deliver maximum return on your investment. We offer the best in business and high-quality expert services that maximize the performance and capabilities of your system. Our Infrastructure Managed Services help keep the system running smoothly.

Network and Security Operations Centre (NOC & SOC) Monitoring

Monitor your environment 24/7/365 using the monitoring tools for quick identification of existing and potential network, server issues and take actions accordingly for resolution.

Rapid Response Service Level Agreement (SLA)

We will customize 24/7/365 response to priority Level 1 and 2 issues, provide notification of actions to be taken by the respective System Engineer and resolve the issue/ticket within the agreed SLA.

With our delivery of IT infrastructure managed services, you get the opportunity to maintain the reliability of your diverse and complex IT infrastructure and enable its steady evolution while keeping costs down with a greater quality and improved process.

IT Infrastructure Monitoring

• We set up and configure IT infrastructure monitoring tools, like Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.
• We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.
• We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.

IT Infrastructure Expansion

• We plan and design changes and enhancements of your IT infrastructure.
• We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.
• We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.
• We provide you with reporting on Incident analysis, Resource analysis and Server analysis.

Advantages of our IT Infrastructure Managed Services

Our IT infrastructure support team is always at your service to help you increase your business reliability with the following benefits you get from the cooperation with us:

Cost effective maintenance of IT Infrastructure:

• Mature ITSM processes.
• Optimization of cloud resource consumption.
• Ability to deliver infrastructure managed services remotely.
• Lesser and reasonable service costs with the best quality of services delivered.

Improved IT infrastructure performance quality:

• Service offering based on the defined set of SLAs.
• Continuous infrastructure monitoring in place to predict and analyse IT issues or detect them promptly, thus avoiding business and revenue impact.

Enhanced approach to IT infrastructure:

• A high level of IT infrastructure automation aimed at accelerating the delivery of IT infrastructure improvements.
• Structured change management: We analyse IT infrastructure loopholes, define possible risks related to them, plan the scope of required changes, test and adjust the potential changes in a testing IT environment, and further implement them with the minimal or no downtime.
• Using our DevOps expertise and implementing IaC, CI/CD, and other practices wherever necessary.