Artificial Intelligence and Machine Learning (AI&ML)

NLP has become one of the most exciting parts of AI.

Natural Language Processing (NLP), which focuses on machines understanding human language and solving tasks based on that understanding, has become an important part of AI. While NLP had its separate identity earlier, the modern NLP uses a lot of machine learning (ML) which makes it an application of AI.

There are different types of NLP. A good example is a chatbot which can read a conversation, understand what a user said, and construct a new utterance to keep the conversation going and solve a task. Another is information extraction, where text as input is converted into information in order to make additional recommendations on a search site. NLP can be used in sentiment analysis (understand the mood of the customer), topic modelling (discovering abstract topics that occur in a collection of documents), text categorisation (categorising text into organised groups).

With our AI services we can bring NLP to your applications/ products for removing the complexity of dealing with textual content.

Unified interface with conversational AI

In the era of the global competition, the world becomes increasingly reliant on digital experiences, companies are recognising how critical customer experience is to differentiate themselves from competitors. To provide exceptional customer experience, we have embraced current and future implications of AI, including its ability to provide better personalisation, more effective lead generation and conversion optimisation.

Cloud and AI are central to many of these solutions. While chatbots are powered by AI, the AI engine is being increasingly integrated into other products, like meeting tools, which will help users with post-meeting analysis, to better understand what was discussed, who spoke for how much time and for transcriptions. We can help you with AI for automation of the IT Helpdesk.

Digitising the business with Chatbots

Few years ago, we were only dealing with customer service agents, often holding our calls endlessly for someone to pick up, or for the gent to find an answer to our problems. The solution to his problems is chatbots. They are available instantly and becoming more intelligent and can solve more and more of our problems obviating the need for the call to be passed on to a human agent. With our Bot development services, you will be availed with a fast and reliable chatbot that can be deployed on all social messaging platforms and simulate natural conversations with people in a textual or auditory manner.

Natural Language Generation

Natural Language Generation and omnichannel insights powered by end-to-end process automation atop conversational channels are going to play a key role in driving business efficiency through digital transformation. We create optimal intelligent NLG applications that produce text (that is readable to humans) from computer data.